|
Can
I get an email account through
iclaro.com?
|
|
Yes. As part of your package we supply
you with 10 E-mail addresses so that you
can correspond professionally with your
customers, prospects and suppliers.
If needed, you can purchase extra Email
addresses to suit your needs. Each
additional Email address is $2.95/month
(4 MB web disk space).
|
I
live outside North America.
Can I still use this service?
|
|
Absolutely! Because our system is web-based,
it doesn’t matter if you’re from New York
or New Delhi, Toronto or Tokyo, London or
Los Angeles. The time it takes you to set
up your web site and manage it from wherever
you are in the world is completely the same.
All iclaro.com features are available worldwide
as long as you have an Internet connection.
|
Can
I add web tools like a site
search, newsletter sign-up,
survey or product feature
area to my web site?
|
|
Yes, yes, yes and yes. With iclaro.com these
are considered standard features that are
available to all customers. There are also
other tools available to help you market
your web site and drive visitor interest.
|
Do
I need to know HTML or any
other programming language
to use iclaro.com?
|
|
We’ve done all the work for you! Our system
is developed specifically for non-technical
people so you never have to worry about
deciphering code or fumbling with development
tools.
|
If
I do know HTML or basic design
and would like to customize
my web site the way I like
it, can iclaro.com accommodate me?
|
|
Yes. We have made certain tools available
for the advanced users that may want to
further customize their web sites beyond
the standard. For example, customers can
change their headers or insert custom made
graphics.
Furthermore, there is also an HTML editor
that allows to enter in your own code.
This feature is recommended for advanced
users only.
|
Can
I upload PDFs, MP3s, images,
spreadsheets and word documents
to my iclaro.com web site?
|
|
Yes. Once you’re an iclaro.com customer we walk
you through this extremely simple process.
Of course, you can edit/add/delete items
at will – anytime and from anywhere.
You can upload the following file formats:
- PDF
- DOC
- TXT
- JPG
- GIF
- PPT
- XLS
- RTF
- MP3
- WAV
- MPEG
|
How
important is graphical design?
|
|
Extremely. We live in a world where first
impressions are very important. The bottom
line is that you need to inspire confidence,
engage your viewer and give them a sense
of your competence.
Would you feel comfortable putting through
a credit card transaction on a web site
that looks like it’s run out of someone’s
basement? It’s a proven fact that most people
don’t.
With our award-winning design team, iclaro.com
knows exactly what it takes to design your
professional online presence so that you
always look great (one less thing to worry
about!). The best part about it is that
our great design is included so you pay
nothing more for a tremendous online presence.
|
Can
I use the pages I create on
iclaro.com on a different web site?
|
|
No. While the content and any other items
you upload are yours, the web site and design
will not run on any other server or host
provider.The iclaro.com system is proprietary
to iclaro.com CORP.
|
Can
I change my web site once
I’ve built it?
|
|
At any time you can upgrade your design
with a simple click of a button. This will
be especially useful considering a web site’s
life is usually 2 to 3 years.
Instead of beginning the process all over
again, you simply select a new design (we’re
constantly adding new ones) that suits you
and away you go.The process is quick, easy
and painless.
|
What
will a web site cost me?
|
|
$39.95 per month with no set-up fees unless
you would like a custom design in
which case a set-up fee applies since one
of our senior designers will develop
a high quality web presence for you.
|
Is
any software required?
|
|
No. We’ve intentionally made our
entire system web-based for a number of
reasons:
> It’s easy for you
to manage and access from anywhere in the
world
> No software downloads
or files which means you don’t have to purchase
upgrades or licenses
> Faster implementation
because there is no configuration or installation
required on your end
> No hidden costs ensuring
you a predictable ongoing price structure
you can budget for
> No integration with
current system or software
> No IT professionals
are required to monitor or troubleshoot
for you
|
What
are the system requirements
for using iclaro.com?
|
|
> An Email account
from any provider chosen by you (once you
become an iclaro.com customer you’ll have your
own professional Email addresses)
> A PC computer running
Windows 95/98/NT/2000/XP or Macintosh
operating system 7.0 or newer
> Microsoft Internet Explorer
version 4.0 and up or Netscape Navigator
version 6.0 and up
> A modem or other
Internet connection capable
of speeds of 28.8kbps (low-bandwidth) or
greater
|
How
do I build an iclaro.com website?
|
|
Step-by-step. iclaro.com has developed an easy-to-use
system that walks you through the entire
process from start to finish. iclaro.com is specifically
tailored for non-technical people so all
you have to do is follow the easy steps
we’ve laid out for you.
More than anything else, we realize that
if it’s not easy for you, it’s not useful.
So don’t worry about being technical.
Everything is web-based, so as long as
you have an Internet connection, you’re
in business – no software to buy, upgrade
or install.
|
How
long will it take me to build
a website?
|
|
This is completely up to you. On their
own, many of our customers have a fully
functional web presence together and online
within 5 hours; others have been them over
the course of a few weeks or even months.
While some of our customers make updates
to their web sites on a daily basis, others
do so only seasonally. We recommend that
you look at your web site as an ongoing
project that acts as one of your most aggressive
salespeople – 24/7/365.
|
Why
should I choose iclaro.com?
|
|
Please visit the Why
Choose Us.
|
If
I already have a web site
and would like to maintain
the same design, can I still
use iclaro.com?
|
|
Yes, you can get in contact us
and iclaro.com’s senior design team will replicate
your current design - and even add some
upgraded graphics if necessary - and
then arrange to have it plugged into our
system. In terms of cost, this is usually
looked at on an individual basis as the
size and scope of web sites may vary. We
can be reached for a free estimate.
|
Do
I have to sign a contract
with iclaro.com?
|
|
No. But we do require that you agree to
our Member
Agreement before signing up. In this
way, there is a clear understanding between
both parties moving forward.
|
Can
I cancel my iclaro.com web site
at any time?
|
|
Yes. Because you are not signed on to a
lengthy contract of any kind, you are never
obligated to remain an iclaro.com customer.
|
Are
there any additional costs?
|
|
No. Generally speaking there are no extra
costs involved with the packages offered
by iclaro.com.
Extra charges are only applied (voluntarily
by you, the customer) when you add features
or additions beyond what the original package
allows for (for example, extra disk space
or Email addresses).
Extra Email addresses:
$2.95 (with 4 MB disk space)
Disk Space: $3.65 per
5 MB
|
Are
there any hidden costs I should
worry about?
|
|
Absolutely none! As a company founded on
integrity, we promise that there will be
no surprises once you’ve signed up.
|
What
are the costs involved with
setting up a merchant account?
|
|
Click here to apply for a Merchant Account.
Click here to set up a PayPal Account.
iclaro.com offers you a Merchant Account
& Gateway so that you can accept
payment via the Internet. The fee
structure is as follows:
|
Fees
|
Cdn (CAN$)
|
US (USD$)
|
Cdn
& US
|
|
Set-up
|
$199
|
$199*
|
$299 CAN
|
|
Monthly
|
$49.95
|
$50
|
$59.95 CAN
|
|
Transaction Fee
|
$0.35
|
$0.35
|
$0.35 CAN
|
|
Credit Card Fee
|
3.75%
|
3.75%
|
3.75%
|
|
Monthly Minimum
|
n/a
|
$25
|
$25 US
|
* An extra cost may apply to Canadians
who have not yet set up a US bank account
(This can be facilitated through iclaro.com).
If you already have a Merchant Account
and ONLY need the
Gateway (Internet Processing) then the fees
are as follows:
|
Fees
|
Cdn
(CAN$)
|
US (USD$)
|
|
Set-up
|
$99
|
$99
|
|
Monthly
|
$39.95
|
$14.95
|
|
Transaction Fee
|
$0.35
|
$0.15
|
|
Credit Card Fee
|
n/a
|
n/a
|
|
What
do your E-Commerce services
include?
|
|
Our E-Commerce service is standard with
the $39.95 per month and includes
the following:
> Online catalogue manager enabling
you to quickly and easily organize your
products online (500 product SKUs)
> eBay integration enabling you to post
products on your website directly
to eBay auctions
> Image close-ups(so visitors can get
a good look at the product they will be
purchasing and then click on it for a larger
view)
> An integrated secure shopping cart
> Choice between PayPal or Merchant
Account
> Newsletter sign-up and send (stay
top-of-mind with your customers)
> Online visitor survey/polls
> Product search function
> Shipping settings
> Sales tax settings
|
What
credit cards can I process?
|
|
What types of credit cards you are able
to accept depends on whether you set up
through PayPal or Merchant Account.
PayPal customers can accept:
> Mastercard
> Visa
> AMEX
> Discover
Merchant Account customers can
accept:
> Mastercard
> Visa
|
What
currencies can I accept?
|
|
There are really two options available:
PayPal Customers can choose between:
> U.S. Dollar
> Canadian Dollar
> Pound Sterling (UK
> Japanese Yen
Merchant Account Customers can
choose between:
> U.S. Dollar
> Canadian Dollar
|
If
I already have an Internet
merchant account, can I use
it with your service?
|
|
Potentially, you can use our service but
would still be required to set-up a Payment
Gateway through iclaro.com in order to process
payments over the Internet.
A great alternative (and more affordable)
to a Merchant Account is
to register a PayPal account.
|
How
will I receive orders from
my customers?
|
|
In both cases (Merchant Account
or PayPal) you will receive
an auto-responder (to the Email address
you specify) immediately notifying you of
the transaction.
It's this simple: you get the auto-responder
and fulfill the order based on the transaction.
Of course, it is your responsibility
to respond fulfill the order.
|
Can
I accept international orders
online using my iclaro.com merchant
account?
|
|
Yes. Your customer will be billed based
on the currency he/she has decided to pay
in (either US Dollars, Canadian Dollars,
Pound Sterling, Euro or Japanese Yen).
The customer’s credit card company will
perform the currency exchange so your customer
will see the amount in his/her countries
currency.
|
Can
I use my own web address (or
domain name) with my iclaro.com
site, or do I have to use
a web address that includes
iclaro.com.com?
|
|
Both options are available to you.
We strongly recommend your own domain name
(for example, www.mycompany.com)
as it looks much more professional and will
be easier to remember for your customers
(as opposed to mycompany.iclaro.com.com).You
simply have to have your domain name point
to our servers and we take care of the rest
(we can help you manage this).
If you don’t have a domain name however,
you can still have a domain set up through
us temporarily or as long as you need (for
example, mycompany.iclaro.com.com).
|
If
I already have a web site
and would like to maintain
the same design, can I still
use iclaro.com?
|
|
Yes. Depending on what’s required, iclaro.com’s
expert design team can modify your web site
or duplicate it to work with our system.
Because there are so many variables to take
into account we charge an hourly fee based
on what is required.
In many cases, our award-winning design
team will actually upgrade your design and
improve its functionality in order to augment
your business’ presentation. Before we actually
begin work, we provide you with a firm cost
so you can budget accordingly.
It is also possible to roll this additional
cost into easy-to-manage monthly payments
(as opposed to lump sum fee).
|
Can
I connect/link my iclaro.com web
site with another web site?
|
|
Absolutely. This is simply called a 'hyperlink',
and you have full control over how many
web sites you link to.
|
How
secure is my iclaro.com account?
|
|
No one can access your account except for
authorized iclaro.com personnel. Using the same
security measures as online banking, we provide
the utmost in security.
Aside from encryption iclaro.com also has firewalls
in place as well as redundancy servers.
|
What
security does iclaro.com offer for its
E-commerce package (BIZ)?
|
|
iclaro.com automatically encrypts your confidential
information in transit from your computer
to ours using the Secure Sockets Layer protocol
(SSL) with an encryption key length of at
least 128-bits (the highest level commercially
available and used by all major banks).
In fact, iclaro.com's encryption "scrambles" your data into a completely illegible
format it cannot be interpreted. Our
systems allow for up to 1024-bit encryption.
|
Will
anyone else be able to access
my account details or data?
|
|
No. This information is password protected
so only you know your information. We advise
our customers not to share this information
with others and not to use generic passwords
like ‘1234’, your last name or business name.
|
Will
my web site always be available
to my customers?
|
|
Our customers’ web sites are available
99.5% of the time. Because we are constantly
improving our service we may temporarily
interrupt service for a few seconds while
we add the latest upgrade. Of course, we
always perform this maintenance during off-peak
hours.
At iclaro.com we fully understand how important
reliability is, so we've invested in the
appropriate hardware and the best partners
to ensure your success.
|
